Terms & Conditions

Welcome to Luv Kush Nursing Home. These Terms & Conditions govern your use of our website, online appointment booking system, patient portal, and all healthcare services provided through our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. Healthcare Services

Luv Kush Nursing Home provides healthcare-related information and online services including:

• Online appointment booking
• Doctor consultation scheduling
• Patient registration
• Access to medical records (where available)
• Online payment for services
• Healthcare information

The information provided on this website is for general informational purposes only and should not replace professional medical advice, diagnosis, or treatment.

2. Appointment Booking

• Appointments are subject to doctor availability.
• Appointment confirmation will be sent via SMS, WhatsApp, email, or phone call where applicable.
• Appointment timings are approximate and may vary due to emergencies or ongoing consultations.
• Luv Kush Nursing Home reserves the right to reschedule or cancel appointments if necessary.

3. Patient Responsibilities

By using our services, you agree to:

• Provide accurate and complete personal information.
• Provide truthful medical history and health information.
• Keep your contact details updated.
• Follow the advice and treatment prescribed by your healthcare provider.
• Arrive on time for scheduled appointments.

Providing false or misleading information may result in cancellation of services.

4. Emergency Medical Services

The online appointment system and website are not intended for medical emergencies.

If you are experiencing a medical emergency, immediately visit the nearest emergency department or contact your local emergency medical services.

5. User Account & OTP Verification

Certain services may require registration using your mobile number and OTP verification.

You agree to:

• Keep your login credentials confidential.
• Not share OTPs with anyone.
• Notify us immediately if you suspect unauthorized access to your account.

You are responsible for all activities performed using your account.

6. Online Payments

Payments made through the website are processed using secure third-party payment gateways.

• Consultation fees and service charges must be paid as applicable.
• Payment confirmation is subject to successful transaction processing.
• We do not store your credit/debit card details or banking credentials.

7. Cancellation & Refund Policy

• Patients may request cancellation of appointments before the scheduled consultation time.
• Refunds, if applicable, will be processed according to our refund policy.
• Refund processing times may vary depending on the payment method and banking institution.
• No refund may be applicable once consultation or services have been completed unless otherwise determined by the hospital.

8. Medical Advice Disclaimer

The information available on this website is intended for educational and informational purposes only.

It should not be considered a substitute for:

• Professional medical advice
• Diagnosis
• Treatment
• Emergency medical care

Always consult a qualified healthcare professional regarding your medical condition.

9. Privacy

Your privacy is important to us.

All personal and medical information collected through our website is handled in accordance with our Privacy Policy and applicable laws.

10. Intellectual Property

All content available on this website, including but not limited to:

• Text
• Images
• Logos
• Graphics
• Icons
• Software
• Website design

is the property of Luv Kush Nursing Home or its licensors and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or modification is prohibited.

11. Prohibited Activities

Users shall not:

• Provide false information.
• Attempt unauthorized access to our systems.
• Upload harmful software or malicious code.
• Interfere with website operations.
• Use the website for unlawful purposes.
• Misuse appointment booking or hospital services.

Violation of these terms may result in suspension or termination of access.

12. Third-Party Services

Our website may include links or integrations with third-party services such as:

• Payment gateways
• Maps
• SMS providers
• Communication platforms

We are not responsible for the content, availability, or privacy practices of third-party services.

13. Limitation of Liability

Luv Kush Nursing Home shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• Use of the website
• Website interruptions
• Technical failures
• Delays in appointment scheduling
• Inaccurate information provided by users
• Circumstances beyond our reasonable control

14. Website Availability

We strive to keep our website available at all times. However, we do not guarantee uninterrupted or error-free access.

Maintenance, technical issues, or unforeseen events may temporarily affect website availability.

15. Changes to Terms & Conditions

Luv Kush Nursing Home reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this page.

Continued use of the website constitutes acceptance of the revised Terms & Conditions.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts where Luv Kush Nursing Home is located.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Luv Kush Nursing Home

Website: https://lknhkota.com

Email: support@lknhkota.com

Phone: +91-8104212233

Address: Kunhadi K Patan Road 1 Keshav Nagar, Kota, Rajasthan 324008