Privacy Policy

Welcome to Luv Kush Nursing Home. We respect your privacy and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our healthcare services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Date of Birth
• Gender
• Address
• Emergency Contact Details

Medical Information

• Medical history
• Current health condition
• Prescriptions
• Diagnostic reports
• Laboratory reports
• Doctor consultation details
• Treatment records

Appointment Information

• Department selected
• Doctor selected
• Appointment date and time
• Consultation type

Payment Information

For online payments we may collect:

• Payment status
• Transaction ID
• Billing details

We do not store your debit card, credit card, UPI PIN, or banking passwords on our servers.

2. How We Use Your Information

Your information may be used to:

• Schedule and manage appointments
• Verify your identity
• Provide medical consultation
• Maintain medical records
• Process online payments
• Send appointment confirmations
• Send OTP for secure login
• Send appointment reminders
• Improve our healthcare services
• Respond to patient queries
• Comply with legal and regulatory requirements

3. Medical Records

Medical records shared with Luv Kush Nursing Home are treated as confidential.

Authorized healthcare professionals may access your records only for:

• Diagnosis
• Treatment
• Follow-up care
• Hospital administration
• Legal compliance where required

4. Appointment Booking

When you book an appointment through our website:

• You must provide accurate information.
• Appointment confirmation depends on doctor availability.
• Appointment timings are approximate.
• The hospital reserves the right to reschedule or cancel appointments due to emergencies or unavoidable circumstances.

5. OTP Verification

For security purposes, OTP verification may be used during login or appointment confirmation.

You are responsible for keeping your OTP confidential. Never share your OTP with anyone.

6. Online Payments

Payments made through our website are processed using secure third-party payment gateways.

Luv Kush Nursing Home does not store:

• Credit card numbers
• Debit card numbers
• CVV
• UPI PIN
• Internet banking passwords

Refunds, if applicable, will be processed according to our refund policy.

7. Cookies

Our website may use cookies to:

• Improve website performance
• Remember user preferences
• Enhance browsing experience
• Analyze website traffic

You may disable cookies through your browser settings, although some features may not function properly.

8. Device Permissions

Depending on the services you use, our website or mobile application may request access to:

• Camera (for uploading documents)
• Storage (for reports and prescriptions)
• Notifications (appointment reminders)
• Location (to improve service availability)

These permissions are requested only when necessary.

9. Information Sharing

We do not sell or rent your personal information.

Information may be shared only with:

• Treating doctors
• Hospital staff involved in patient care
• Diagnostic laboratories
• Payment gateway providers
• Government authorities where required by law
• Legal authorities under applicable regulations

10. Data Security

We use appropriate technical and administrative safeguards to protect your information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

11. Data Retention

We retain patient information only for as long as necessary to:

• Provide healthcare services
• Maintain medical records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

12. Your Rights

You may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Update your profile
• Request deletion where legally permissible
• Withdraw consent where applicable

Certain medical records may be retained as required by law.

13. Third-Party Services

Our website may contain links to third-party services including:

• Payment gateways
• Maps
• Communication services

We are not responsible for the privacy practices of third-party websites.

14. Children's Privacy

Our services may be used for children under the supervision of parents or legal guardians.

Parents or guardians are responsible for providing accurate information on behalf of minors.

15. Changes to This Privacy Policy

Luv Kush Nursing Home reserves the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date.

Continued use of the website after changes constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Luv Kush Nursing Home

Website: https://lknhkota.com

Email: support@lknhkota.com

Phone: +91-8104212233

Address: Kunhadi K Patan Road 1 Keshav Nagar, Kota, Rajasthan 324008